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Resilience in a Digital Age pp 247–258Cite as

Resilience, Digital Tools, and Knowledge Management Systems in the Pandemic Era: The IHU Strasbourg Experience

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Part of the book series: Contributions to Management Science ((MANAGEMENT SC.))

Abstract

Disasters like the recent COVID-19 pandemic can benefit from the use of digital tools and Knowledge Management Systems (KMSs) to manage the emergency and improve the resilience of the system. Such KMSs must prove the quality of the system, service, situation, and knowledge which is gathered, transferred, and shared. However, KMSs must cope with the presence of knowledge barriers, which limit to manage data and information successfully. Our chapter wants to deepen such a topic through the analysis of the case study of a web application developed by the IHU Strasbourg, one research and clinical centre, to collect and share knowledge between the end-users (citizens) and healthcare institutions, decision-makers, and public entities during the COVID-19 pandemic. Our findings highlight the need to ensure that not only the KMS possesses the recommended quality standards, but that specific features are put in place to cope with the presence of knowledge barriers, and the need for speed in the information flows to enhance resilience.

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Notes

  1. 1.

    See https://www.openehr.org/, accessed May fifth, 2020.

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Acknowledgements

This research was partially support by Investissement d’avenir ANR-10-IAHU-02.

Author information

Authors and Affiliations

  1. Department of Management, Lincoln International Business School, University of Lincoln, Lincoln, UK

    Francesca Dal Mas

  2. Department of Management, Ca’ Foscari University of Venice, Venice, Italy

    Maurizio Massaro

  3. Institut Hospitalo-Universitaire (IHU) Strasbourg, Strasbourg, France

    Juan Manuel Verde, Alain Garcia Vazquez, Mariano E. Gimenez & Benoit Gallix

  4. Department of Clinical, Diagnostic and Pediatric Sciences, University of Pavia, Pavia, Italy

    Lorenzo Cobianchi

  5. IRCCS Policlinico San Matteo Foundation, General Surgery, Pavia, Italy

    Lorenzo Cobianchi

  6. University of Buenos Aires, Buenos Aires, Argentina

    Mariano E. Gimenez

Authors
  1. Francesca Dal Mas
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  2. Maurizio Massaro
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  3. Juan Manuel Verde
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  4. Alain Garcia Vazquez
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  5. Lorenzo Cobianchi
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  7. Benoit Gallix
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Correspondence to Francesca Dal Mas .

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Editors and Affiliations

  1. Iscte – University Institute of Lisbon, Lisbon, Portugal

    Florinda Matos

  2. Federal University of Santa Catarina (UFSC), Florianópolis, Santa Catarina, Brazil

    Paulo Maurício Selig

  3. Pontifical Catholic University of Rio Grande do Sul (PUCRS), Porto Alegre, Rio Grande do Sul, Brazil

    Eder Henriqson

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Dal Mas, F. et al. (2022). Resilience, Digital Tools, and Knowledge Management Systems in the Pandemic Era: The IHU Strasbourg Experience. In: Matos, F., Selig, P.M., Henriqson, E. (eds) Resilience in a Digital Age. Contributions to Management Science. Springer, Cham. https://doi.org/10.1007/978-3-030-85954-1_14

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