Skip to main content
SpringerLink
Log in

KPIs from Web Agents for Policies’ Impact Analysis and Products’ Brand Assessment

  • Conference paper
Book cover Computer Information Systems – Analysis and Technologies

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 245))

  • 629 Accesses

Abstract

Both Enterprises and Public Authorities (PAs) need a continuous and updated flux of reliable data in order to select the better choices. Classical Business Intelligence tools fed with internal data could be augmented with new tools able to extract KPIs of interest from the Raw Web made of unstructured HTML pages and from the Deep Web made of online DBs. The continuous growth of data made available on the web increases intrinsically, year by year, the reliability of this approach. A “Web Intelligence” agents-based framework supporting the evaluation of the effective impact of projects and initiatives has been designed and is currently being developed and tested; the system combines up-to-date indicators obtained via a systematic and high frequency staggered data scraping with lower-rate extraction of data from online data sources. The corresponding model for the management, monitoring and assessment of projects implemented by Enterprises and PAs is also presented.

Work partially supported by Regione Veneto – Direzione Sistemi Informativi.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Gantz, J., Reinsel, D.: Extracting value from Chaos. Technical report, IDC (2011)

    Google Scholar 

  2. Consoli, D., Musso, F.: Marketing 2.0: A new marketing strategy. Journal of International Scientific Publications: Economy & Business 4(2), 315–325 (2010)

    Google Scholar 

  3. Janssen, M.: Measuring and Benchmarking the Back-End of E-Government: A Participative Self-Assessment Approach. In: Wimmer, M.A., Chappelet, J.-L., Janssen, M., Scholl, H.J. (eds.) EGOV 2010. LNCS, vol. 6228, pp. 156–167. Springer, Heidelberg (2010)

    Chapter  Google Scholar 

  4. Neuroni, A., Rascon, A., Spichiger, A., Riedl, R.: Assessing and evaluating value and cost effectiveness of e-government initiatives: Focusing the step of the financial evaluation. In: Chun, S.A., Sandoval, R., Philpot, A. (eds.) dg.o 2010. ACM Digital Library, Digital Government Society (2010)

    Google Scholar 

  5. Aggarwal, P., Vaidyanathan, R., Venkatesh, A.: Using lexical semantic analysis to derive online brand positions: An application to retail marketing research. Journal of Retailing 85(2), 145–158 (2009)

    Article  Google Scholar 

  6. Bernroider, E.W.N., Koch, S., Stix, V.: Elements of Comprehensive Assessments of IT Infrastructure Projects in the Austrian Ministry of Finance. In: Andersen, K.N., Francesconi, E., Grönlund, Å., van Engers, T.M. (eds.) EGOVIS 2010. LNCS, vol. 6267, pp. 84–91. Springer, Heidelberg (2010)

    Chapter  Google Scholar 

  7. Misuraca, G., Ferro, E., Caroleo, B.: Assessing Emerging ICT-Enabled Governance Models in European Cities: Results from a Mapping Survey. In: Wimmer, M.A., Chappelet, J.-L., Janssen, M., Scholl, H.J. (eds.) EGOV 2010. LNCS, vol. 6228, pp. 168–179. Springer, Heidelberg (2010)

    Chapter  Google Scholar 

  8. Schrenk, M.: Webbots, Spiders, and Screen Scrapers: A Guide to Developing Internet Agents with PHP/CURL. No Starch Press (2007)

    Google Scholar 

  9. Batsakis, S., Petrakis, E., Milios, E.: Improving the performance of focused web crawlers. Data and Knowledge Engineering 68(10), 1001–1013 (2009)

    Article  Google Scholar 

  10. Jennings, F., Yates, J.: Scrapping over data: are the data scrapers days numbered? Journal of Intellectual Property Law & Practice 4(2), 120–129 (2009)

    Article  Google Scholar 

  11. Candiello, A., Albarelli, A., Cortesi, A.: Three-layered qos for egovernment web services. In: Chun, S.A., Sandoval, R., Philpot, A. (eds.) dg.o 2010. ACM Digital Library, Digital Government Society (2010)

    Google Scholar 

  12. Ojo, A., Janowski, T.: A whole-of-government approach to information technology strategy management. In: Chun, S.A., Sandoval, R., Philpot, A. (eds.) dg.o 2010. ACM Digital Library, Digital Government Society (2010)

    Google Scholar 

  13. De’, R., Sarkar, S.: Rituals in E-Government Implementation: An Analysis of Failure. In: Wimmer, M.A., Chappelet, J.-L., Janssen, M., Scholl, H.J. (eds.) EGOV 2010. LNCS, vol. 6228, pp. 226–237. Springer, Heidelberg (2010)

    Chapter  Google Scholar 

  14. Janssen, M., Klievink, B.: Ict-project failure in public administration: The need to include risk management in enterprise architectures. In: Chun, S.A., Sandoval, R., Philpot, A. (eds.) dg.o 2010. ACM Digital Library, Digital Government Society (2010)

    Google Scholar 

  15. Lampathaki, F., Charalabidis, Y., Passas, S., Osimo, D., Bicking, M., Wimmer, M.A., Askounis, D.: Defining a Taxonomy for Research Areas on ICT for Governance and Policy Modelling. In: Wimmer, M.A., Chappelet, J.-L., Janssen, M., Scholl, H.J. (eds.) EGOV 2010. LNCS, vol. 6228, pp. 61–72. Springer, Heidelberg (2010)

    Chapter  Google Scholar 

  16. Tomkins, A.J., PytlikZilllig, L.M., Herian, M.N., Abdel-Monem, T., Hamm, J.A.: Public input for municipal policymaking: Engagement methods and their impact on trust and confidence. In: Chun, S.A., Sandoval, R., Philpot, A. (eds.) dg.o 2010. ACM Digital Library, Digital Government Society (2010)

    Google Scholar 

  17. Candiello, A., Cortesi, A.: KPI-Supported PDCA Model for Innovation Policy Management in Local government. In: Janssen, M., Scholl, H.J., Wimmer, M.A., Tan, Y.-H. (eds.) EGOV 2011. LNCS, vol. 6846, pp. 320–331. Springer, Heidelberg (2011)

    Chapter  Google Scholar 

  18. Akiva, N., Greitzer, E., Krichman, Y., Schler, J.: Mining and Visualizing Online Web Content Using BAM: Brand Association Map. In: Proceedings of the Second International Conference on Weblogs and Social Media, pp. 170–171. Association for the Advancement of Artificial Intelligence (2008)

    Google Scholar 

  19. Till, B.D., Baack, D., Waterman, B.: Strategic brand association maps: developing brand insight. Journal of Product & Brand Management 20(2), 92–100 (2009)

    Article  Google Scholar 

  20. Dai, Y., Kakkonen, T., Sutinen, E.: MinEDec: a Decision-Support Model That Combines Text-Mining Technologies with Two Competitive Intelligence Analysis Methods. International Journal of Computer Information Systems and Industrial Management Applications 3, 165–173 (2011)

    Google Scholar 

  21. Hausenblas, M., Halb, W., Raimond, Y., Feigenbaum, L., Ayers, D.: SCOVO: Using Statistics on the Web of Data. In: Aroyo, L., Traverso, P., Ciravegna, F., Cimiano, P., Heath, T., Hyvönen, E., Mizoguchi, R., Oren, E., Sabou, M., Simperl, E.P.B. (eds.) ESWC 2009. LNCS, vol. 5554, pp. 708–722. Springer, Heidelberg (2009)

    Chapter  Google Scholar 

  22. Bizer, C.: The Emerging Web of Linked Data. IEEE Intelligent Systems 24(5), 87–92 (2009)

    Article  Google Scholar 

  23. Candiello, A., Albarelli, A., Cortesi, A.: An ontology-based inquiry framework. In: Gangemi, A., Keizer, J., Presutti, V., Stoermer, H. (eds.) DEGAS 2009. CEUR Workshop Proceedings, vol. 426 (2008)

    Google Scholar 

  24. Golfarelli, M.: Open Source BI Platforms: A Functional and Architectural Comparison. In: Pedersen, T.B., Mohania, M.K., Tjoa, A.M. (eds.) DaWaK 2009. LNCS, vol. 5691, pp. 287–297. Springer, Heidelberg (2009)

    Chapter  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Dipartimento di Scienze Ambientali, Statistica ed Informatica, Università Ca’ Foscari, Venice, Italy

    Antonio Candiello & Agostino Cortesi

Authors
  1. Antonio Candiello
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Agostino Cortesi
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Department of Computer Science and Engineering, University of Calcutta, 92 APC Road, 700009, Kolkata, India

    Nabendu Chaki

  2. Università Ca’ Foscari di Venezia, via Torino 155, 30172, Mestre, Italy

    Agostino Cortesi

Rights and permissions

Reprints and permissions

Copyright information

© 2011 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Candiello, A., Cortesi, A. (2011). KPIs from Web Agents for Policies’ Impact Analysis and Products’ Brand Assessment. In: Chaki, N., Cortesi, A. (eds) Computer Information Systems – Analysis and Technologies. Communications in Computer and Information Science, vol 245. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-27245-5_24

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-27245-5_24

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-27244-8

  • Online ISBN: 978-3-642-27245-5

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation